Refund policy

Returning products/services

Returning a product is to be done on the customer’s expense, unless the product/service is faulty or damaged upon delivery.

Galvarro return period is 14 days. If you wish to return the product you must contact us via email and clearly state that you regret your purchase. The return period is counted from the day you received the purchased product. If you have purchased a customized product it is not possible to regret the order and return the product.

Upon notification we will provide you with all documentation required for shipping the products back to us and it must be returned to us within 7 days of receiving these documents.

The product must be returned in its original packaging. You will be required to ensure that the products are packaged securely and protected in transit. We do not accept liability for products that are not returned via the shipping methods specified by us or for products that are returned due to change of mind.

Refunds will be processed once the product have been received and inspected by us. Funds will only be credited to the original card used for purchase. You will be notified when the product have been received and of the outcome. All refunds remain at the discretion of us and refunds will only be made on products received in original condition. Returned goods which show signs of usage can lead to reduction of the repayment sum. Refunds for products received outside the specified return times will be at our discretion.

The customer must inspect the product on delivery for any visible marks or imperfections. If you notice any such defects, you must not wear or otherwise use the product and you must notify us within 4 days of delivery of the product of such marks or imperfections. If you do not comply with these requirements, we shall have no obligation to repair or replace or accept the return of the product for this reason.